Policy

Providing Personal Information:

When purchasing products, you will be asked to provide your name, e-mail address, billing and shipping addresses and a credit-card number and expiration date. This allows us to process and fulfill your order. Credit-card numbers are used only for payment processing and are not retained for other purposes.

Security

Kewltekperformance.com uses cookies to store your basic preferences. This information is for internal use only and will not be divulged to any other party. A cookie stores your basic information for use the next time your browser accesses our site. At that time, the cookie is matched to more detailed information that is securely stored on our servers. For your protection, credit-card information is not stored in your user profile. To change your browser's cookie settings, explore the browser's security options.

Kewltek Performance Products is committed to ensuring the security of your information. To prevent unauthorized access or disclosure and to ensure data accuracy and the appropriate use of information, we utilize a proven security certificate service to protect such sensitive data as credit-card information and to ensure that all financial transactions are encrypted.

Access Your Information

Helping you maintain accurate personal-identification information is important to us. To update your user profile, which contains information related to your Kewltek Performance Products Inc. account simply access your account information page.
By using our Web site, you consent to the collection and use of this information by Kewltek Performance Products Inc. Any changes to our privacy policy will be posted on this page. We welcome your questions and comments about our privacy policy. Please send them to inforequest@kewltekperformance.com .

Processing of Orders

After placing your order you will receive an email with your order confirmation and details. Your order will be processed during our business hours: Monday-Friday 9:00-5:00 EST. Credit card payment is the preferred method of payment. Kewltek Performance Products Inc. also accepts money orders and checks mailed in with your order. You will find our mailing address on the Contact Us page. Please allow 7 to 10 business days for the processing of checks. International customers are responsible for all freight charges, customs and duties, and brokerage fees.  All customers are responsible for freight charges.

Returns

Any item may be returned within 30 days of receipt date; provided it is in new and unused condition and is in its’ original packaging. A copy of your original invoice and a RMA number must accompany all returns. Return freight is the responsibility of the purchaser. A 20% restocking fee will apply. If we find that a product was shipped in error by us, you will be reimbursed for the return freight.

Obtaining an RMA Number

To obtain an RMA number you must call a customer service representative at 1-800-959-4308 from Canada or the US (international customers please call 314-266-3499) within 30 days of receipt date.

Warranty:

Kewltek Performance Products Inc.’s warranty is limited to the following: We will replace any product with a functional manufacturing defect within 60 days of receipt date. For customers within the continental US and Canada, Kewltek will also pay the shipping costs of replacement product to the customer.

Customers are solely liable for any and all installation errors or problems resulting from incorrect installation.  Customers agree that Kewltek Performance Products Inc. will not be held liable for any use or misuse of products resulting in any type of damage or injury in any way.